PRIVACY POLICY
Last updated: April 2026
At Trainer HQ, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose and store your personal information when you interact with us, including through our website, forms, programs, events, social media, phone calls, SMS, email and other services.
Who we are
Trainer HQ provides coaching, education, mentoring, events and business development services for personal trainers, fitness professionals and online coaches.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Email: info@trainer-hq.com
What Personal Information We Collect
We may collect personal information including:
Name
Email address
Phone number
Business name
Location
Social media details
Payment and billing information
Information you provide in forms, applications, surveys or consultations
Information about your goals, business, training experience and interests
Information from your interactions with us, including emails, SMS, calls, website visits and event registrations
We may also collect technical information such as:
IP address
Browser type
Device type
Website usage data
Cookies and analytics information
How We Collect Your Information
We collect personal information when you:
Visit our website
Download a free resource
Complete a form or application
Register for an event, webinar or program
Book a call or consultation
Subscribe to emails or SMS
Interact with us on social media
Contact us directly by phone, email or message
Become a client or customer
We may also collect information through cookies, tracking technologies and analytics tools used on our website.
How We Use Your Information
We may use your personal information to:
Provide you with information, products and services
Deliver coaching, programs, events and resources
Contact you by email, SMS or phone
Respond to enquiries
Send you marketing, promotions and updates
Personalise your experience
Improve our website, systems and services
Process payments
Maintain records and comply with legal obligations
Use of AI and Automated Technologies
We may use automated systems, artificial intelligence (AI) and AI-assisted technologies in connection with our business and services.
This may include:
Sending automated or AI-assisted emails, SMS and phone communications
Using AI to help qualify leads, respond to enquiries or provide information
Using AI tools to analyse enquiries, customer interactions, website behaviour or feedback
Using AI-assisted systems within our customer relationship management, marketing and communication platforms
Generating summaries, recommendations or suggested responses for our team
Your personal information may be processed by these systems where reasonably necessary to provide our services, communicate with you or improve our operations.
We do not rely solely on automated systems to make decisions that would significantly affect your rights or interests without appropriate human oversight.
We take reasonable steps to ensure any AI or automated technology we use is implemented responsibly and in accordance with applicable privacy laws. Australian guidance increasingly expects businesses to disclose how AI is used and to explain how personal information may be processed by those systems. (Digital Government Australia)
Marketing Communications
By providing your details, you consent to receiving communications from us by email, SMS and phone, including communications sent using automated technology or AI-assisted systems.
You can opt out or unsubscribe at any time by:
Clicking the unsubscribe link in our emails
Replying STOP to SMS messages
Contacting us at info@trainer-hq.com
Disclosure of Your Information
We may disclose your personal information to third parties who help us operate our business, including:
Customer relationship management platforms
Email and SMS providers
Payment processors
Website and hosting providers
Advertising and analytics providers
Artificial intelligence and automation platforms
Contractors, coaches and service providers working with us
These third parties may be located in Australia or overseas.
Where we disclose information outside Australia, we take reasonable steps to ensure the recipient handles your information in a manner consistent with Australian privacy laws.
Cookies and Analytics
We use cookies and similar technologies to improve your experience and understand how people use our website.
Cookies may help us:
Remember your preferences
Improve website functionality
Analyse website traffic
Deliver more relevant advertising and content
You can disable cookies in your browser settings, although some parts of the website may not function correctly.
Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes the use of:
Secure systems and password protection
Restricted access to information
Secure third-party providers
Reasonable safeguards when using AI and automated technologies
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Access and Correction
You may request access to the personal information we hold about you and request that it be corrected if it is inaccurate, out of date or incomplete.
To make a request, please contact us at info@trainer-hq.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on this page with a revised “Last updated” date.
Privacy regulators are increasingly expecting businesses to include clear explanations of how personal information is processed by AI and automated systems in their privacy policies. (OAIC)
Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or the way we handle your personal information, please contact:
Trainer HQ
Email: info@trainer-hq.com